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Your Order Was Not Processed Please Try Your Order Again Bill to Company Is Required

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Set up payment issues, such as declined or incomplete transactions

If you lot have issues paying for Google products, you might need to gear up a problem with your payments profile.

Detect the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such every bit a credit bill of fare) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Endeavour using a Google Play gift menu to consummate the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop reckoner, attempt the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the club again.
    • Try creating a new Google account if you lot don't already have one and visiting the Google Store to endeavor the transaction again.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is upwards to appointment. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please utilize another course of payment."

Note: These steps also utilize if you run across the error bulletin "Your payment didn't go through. Please endeavour a different payment method or try again afterward."

Endeavour the following:

  1. Cheque to see if your payment method is up to date. If it isn't, update it in the Payments center, and then try your purchase over again.
  2. Make sure you have enough money in your account for the purchase.
  3. If y'all're nonetheless having issues, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an result with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a fiddling more information to protect your account against fraud.
  • We need a little more information to comply with European union law (European customers just).

To set the upshot, try the following:

  1. Get to the Payments middle.
  2. Take activeness on any errors or requests in the payments heart.
    1. You might need to verify your identity earlier you lot can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to procedure payment: Depression card rest"

You might not have enough funds in your account to brand the payment. Cheque your account residue or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card before you lot can use information technology once again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse menu.
  4. Within 2 days, you'll detect a temporary charge on your carte statement forth with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method again:

  1. Confirm which menu you want to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more two days: Cheque your card argument. You should detect a temporary accuse from Google chosen "GOOGLE TEST," with an eight-digit lawmaking.

Bill of fare is grayed out & says "card is ineligible"

You can't employ this bill of fare for this purchase. Try to make the purchase again with a different card.

If the card you want to employ isn't listed, follow the on-screen instructions to add together a new carte du jour.

Closed payments profile

Acquire more nigh what to exercise if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en

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